Beyond Customer Account Management

Fully secure, inVue allows your customers 24/7 access to their account information. inVue can work in real time with your accounting software or with a one- or two-way transfer of information. For ADDS Energy customers, inVue is SmartConnect ready. Your customers can retrieve their information easily, giving your employees more time to build your business. inVue includes:

• Customer Look-Up Module
• Detailed account management
• Automated customer reminders and notifications
• Dynamic, customized content fields
• Email capture
• View balance and previous transactions
• Easy online payment
• Support for secure credit card information storage and automatic recurring billing
• Service contract status and enrollment
• Budget plan calculator and enrollment
• Automatic consolidation for multiple account holders
• Marketing integration and seasonal reminders
• Service and tune-up scheduler
• Request delivery
• Show delivery history
• Customizable for other account data as requested

inVue Integrates with All Your Customer Programs

• Price protection enrollment
• Risk management
• Loyalty rewards programs
• Bill presentment and payment solutions
• Social media, email and text messaging programs
• Diversified services cross-marketing

Integrated New Customer Enrollment

With inVue, enrolling new customers just got incredibly easy. inVue can integrate with your account management software to create a new customer. The system will walk the new customer through a simple step by step process, collecting all of the information that you need to do business.

• Two-way real-time integration with ADDS Smart Connect and other account management software pulls current information and updates with new accounts
• Replicates your printed credit application and contracts
• Automatically takes new customers through the enrollment process in minutes
• Collects all required account information:
  • Contact information
  • Delivery location
  • Tank and fill pipe locations
  • Billing information
  • Employer and credit information
• Confirms applicant is not already customer
• Confirms service area
• Checks credit rating and approves or disallows (based on company-set parameters)
• Allows for custom messaging at all steps
• Auto-saves continuously for follow-up on incomplete applications
• Enables one-time orders or full enrollment
• Can include customer enrollment in Price Protection, Budget, Service and Loyalty programs
• Integrates with online payment gateway for immediate completion contracts
• All accounts are subject to company approval
• Automatic write-back to ADDS or other customer account management software